Terms of service
Terms and Conditions for RAWTHEN
Last Updated: January 28, 2026
1. Introduction
1.1 Welcome to RAWTHEN ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website, [www.rawthen.com] (the "Website"), and the purchase of pottery products ("Products") from our online store. By accessing the Website or making a purchase, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our Website or purchasing our Products. RAWTHEN is powered by Shopify, which enables us to provide the Services to you.
2. Ordering and Payment
2.1 Product Availability: We strive to ensure that all Products listed on our Website are available. However, we reserve the right to limit the quantity of Products available for purchase and to discontinue any Product at any time. We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
2.2 Pricing: Product prices are displayed in American Dollars (USD) and are subject to change without notice. Shipping and handling fees, as well as applicable taxes, will be added to your order total.
2.3 Payment: We accept PayPal payment on our Website at present. By providing payment information, you represent and warrant that you have the legal right to use the payment method you provide.
2.4 Order Confirmation: After placing an order, you will receive an email confirmation with your order details. This confirmation does not constitute our acceptance of your order but serves as acknowledgment of receipt.
3.Shipping and Delivery
3.1 Shipping: We offer worldwide shipping. Shipping costs, estimated delivery times, and available shipping options are detailed on our Website. Please note that customs duties, taxes, or import fees may apply and are the responsibility of the buyer.
3.2 Delivery: While we make every effort to meet estimated delivery times, delays may occur due to factors beyond our control. We are not liable for any delays in delivery.
3.3 Risk of Loss: In the unlikely event your order arrives damaged, we accept returns within 7 days of delivery. To initiate a return, please contact our customer support team at support@rawthen.com and provide the order number and photographs of the damaged goods in their original packaging.
We are not responsible for stolen or missing packages.
4.Returns and Refunds
4.1 Returns: As a small startup business we cannot accept returns for change of mind at this stage.
5.Privacy
5.1 Privacy Policy: Your use of our Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
6.Intellectual Property
6.1 Copyright: All content on our Website, including text, images, graphics, and logos, is protected by copyright and may not be used without our express written consent.
7.Limitation of Liability
7.1 To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our Website or the purchase of our Products.
8.ERRORS, INACCURACIES AND OMISSIONS
8.1 Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
9.Changes to Terms
9.1 We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review these Terms periodically.
10.SECTION 21 - GOVERNING LAW
10.1 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where RAWTHEN is headquartered. You and RAWTHEN consent to venue and personal jurisdiction in such courts.
11.Contact Information
11.1 If you have any questions or concerns about these Terms or any aspect of our Products or Website, please contact us at support@rawthen.com.
By using our Website and purchasing our Products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.