Shipping Information

For in-stock items, please allow 1–2 business days for processing before shipment. You’ll receive a tracking email once your order ships.

Delivery times depend on distance to location. Normally the packages will be delivered within 8 to 15 business days after your order has been processed.

- Business days do not include weekends and/or holidays.

 For special shipping requests, feel free to email support@rawthen.com before placing your order.

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands.

Returns Information

Because each pottery piece is handmade and takes a long time to fire, each item is unique and expensive. Once an order is in production or has been packed for shipment, it cannot be changed or canceled.

If your order arrives damaged or defective, please retain all original packaging and notify us within 5 days of delivery. Claims must include clear photos of the item, the outer box, and all packing materials. This documentation is essential for assessing the issue and determining the appropriate resolution.

While we are not liable for damage caused in transit, we take such matters seriously and are glad to assist with a carrier claim when reported promptly and properly documented. We’re unable to offer refunds or replacements for claims submitted after the 5-day window.