FAQ

How long will it take for me to get my pottery?

For in-stock items, please allow 1–2 business days for processing before shipment.You’ll receive a tracking email once your order ships.

Delivery times depend on distance to location. Normally the packages will be delivered within 8 to 15 business days after your order has been processed.

- Business days do not include weekends and/or holidays.

For special shipping requests, feel free to email support@rawthen.com before placing your order.Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands.

Can I expedite an order?

If your order is ready but hasn’t yet shipped, we’re happy to upgrade your shipping. This doesn’t guarantee that we’ll be able to fulfill your order within a certain timeframe, but if shipping time will make or break your deadline, we’re more than happy to assist you in upgrading!

Please check in with our customer care team about lead time and upgraded shipping options by emailing support@rawthen.com.
Can I order an item in a different glaze color not listed?

It depends! We're open to hearing from you with particular glaze requests or questions. Please email our customer care team atl support@rawthen.comfor more information, and please be patient with us if we don't get back to you right away.

I received the wrong item. What do I do now?

Oops! Sorry about that! We’re a small team and very occasionally boxes get mixed up or the wrong item gets glazed for an order. Please let us know as soon as you’re able by emailing support@rawthen.comso we can get that straightened out.
My pottery arrived broken. When can I expect to have it replaced?

We’re so sorry! We hate when pottery breaks. We do everything we can to ensure that your pottery arrives safely, but unfortunately occasional breakage is a reality of long-distance shipping.

Please email support@rawthen.comwith a picture of your broken shipment so we can replace your items at no additional cost.

Depending on whether or not we have a replacement in stock, lead times may vary depending on our production availability, but replacements almost always get bumped to the top of our list.

If you’re concerned about lead time, please reach out to us so we can work out an alternative.